Privacy Policy

This Privacy Policy is officially formulated by stihlusaussale.com, a global e-commerce platform focusing on high-quality Soylent meal replacement products. This policy is used to explain in detail how our platform collects, uses, stores, protects and discloses the personal information of users who visit the website, browse products, register accounts and complete purchase transactions. This policy applies to all visitors, registered users, buyers, cooperative merchants and all users who use any services of stihlusaussale.com. We attach great importance to the privacy protection of every user, and abide by the network privacy laws and regulations of relevant countries and regions around the world. We promise to strictly protect all user personal information, and will never illegally collect, use, disclose or sell user privacy information without the user’s explicit consent. Before using the services of stihlusaussale.com, please carefully read all contents of this Privacy Policy. Your access to the website, registration of account and completion of orders represent that you fully understand and agree to all terms of this policy. The website domain name involved in this policy is stihlusaussale.com.

When you use the services of stihlusaussale.com, we will collect two main types of information: active information provided by users and automatically collected technical information generated during website access. All information collection behaviors are based on the principle of necessity, and we will not collect irrelevant private information beyond the business scope.

The first category is the personal information actively provided by users. When you register a member account on stihlusaussale.com, we will collect your account name, login password, valid email address and basic account information to complete account registration and identity verification. When you place an order and complete the purchase, we need to collect your recipient name, delivery address, contact phone number and postal code to ensure the accurate delivery of goods. In the payment link, we will obtain the necessary payment account information associated with the transaction, but we will not record or store your complete payment account password, bank card full number and other sensitive payment information. When you send emails to our service mailboxes such as support@stihlusaussale.com, press@stihlusaussale.com and wholesale@stihlusaussale.com for consultation, cooperation and after-sales communication, we will keep the content of your emails and the contact information you leave for follow-up service and reply. For users who participate in platform activities, market research and message feedback, we will collect the feedback content and the basic information you voluntarily provide.

The second category is the technical information automatically collected when accessing the website. When you browse stihlusaussale.com through computers, mobile phones, tablets and other devices, our system will automatically record your device model, operating system, browser type, IP address, website access time, pages you browse, click records, stay time and other network behavior data. This kind of information is collected through network logs, cookies and other conventional network technologies. It belongs to public technical data generated during network access, and cannot directly locate your specific personal identity. We use this information only to analyze website operation data, optimize page layout, improve product display and upgrade user browsing experience.

We will not collect sensitive personal information such as user’s race, religion, political outlook, health status, ID number and family information without the user’s active provision and explicit consent. All information collection work is carried out on the premise of fully respecting user privacy.

All the user information collected by stihlusaussale.com will only be used for the normal operation of the platform and the provision of standardized services, and we will not use user information for any illegal or improper purposes. The specific usage purposes are divided into the following aspects.

First, to complete account management and identity verification. The account information you provide is used to realize your normal login, logout, account information modification and member rights management on stihlusaussale.com, and confirm your user identity to ensure the security of your account.

Second, to process orders and complete logistics distribution. The recipient information, address and contact information you fill in when placing an order are exclusively used for order sorting, warehouse shipment, logistics delivery and goods sign-off, to ensure that the products you purchase can be accurately delivered to the designated address.

Third, to provide customer service and after-sales support. The contact information and email content you leave during the consultation and after-sales process are used by our customer service team to reply to your questions, handle after-sales applications such as return and refund, and track order problems, so as to provide you with timely and effective service.

Fourth, to optimize website and product services. The automatically collected browsing data, click data and access logs are used to analyze user preferences, count hot-selling products, find out unreasonable parts of the website page, and continuously optimize product classification, page design and operation logic, so as to bring a more comfortable shopping experience to users.

Fifth, to send necessary platform notifications. We will use your reserved email address to send you order confirmation, logistics update, return progress, policy revision notice and other important service information related to your orders and accounts. We will only send commercial promotion emails to you after obtaining your explicit consent, and you have the right to unsubscribe from marketing emails at any time.

Sixth, to comply with legal obligations. When required by national laws, regulations and legal procedures, we will cooperate with the competent authorities to provide relevant user information within the scope permitted by law, to abide by national legal provisions and regulatory requirements.

stihlusaussale.com adopts industry-leading technical means and management systems to store and protect user information, and fully guarantees the security, confidentiality and integrity of all collected user data. All user information is stored on our dedicated encrypted server, and we have set up multi-layer access authority control. Only the designated professional management and service personnel can access the user information within the scope of their duties. All staff who may contact user information have signed a confidentiality agreement, and it is strictly forbidden to leak, copy, spread or sell user private information in any form.

In terms of data storage time: For the account information, order information and transaction records generated by your normal use of the platform, we will store them for a reasonable period of time in accordance with business needs and legal provisions. After the data loses its business use value and legal retention obligations, we will automatically and thoroughly delete or anonymize the data. For the network access logs and browsing data automatically collected by the system, we will regularly clean up and update them, and will not store such data for a long time.

In terms of technical security protection: Our website is equipped with network firewall, data encryption transmission, anti-hacking attack and other security systems to prevent user information from being illegally invaded, stolen, tampered with and leaked by third parties. In the payment link, we cooperate with formal third-party payment institutions, and all payment data is transmitted through encrypted channels. Our platform does not store complete payment sensitive information, which effectively reduces the risk of payment information leakage.

We will regularly carry out security inspections, system maintenance and technical upgrades for the server and website to eliminate potential security loopholes. Once we find information security risks, we will immediately start the emergency plan to control the risk scope and notify the affected users in a timely manner.

stihlusaussale.com will not actively share, disclose or transfer your personal information to any irrelevant third parties without your explicit consent. The situations where user information may be involved in sharing are limited to the following legitimate business scenarios, and we will require the third party to strictly abide by the privacy protection agreement.

First, sharing with cooperative service providers. In the process of order logistics distribution, we need to provide your delivery address and contact information to the global logistics provider cooperating with us, so as to complete the goods delivery work. For the third-party payment institutions we cooperate with, we will provide the necessary transaction information associated with the order to complete the fund settlement. All cooperative third parties can only use the user information for the single business entrusted by us, and are not allowed to use the information for other purposes.

Second, complying with legal requirements and official requests. When receiving formal inquiries, investigations or document requirements from national judicial organs, administrative law enforcement departments and regulatory authorities in accordance with legal procedures, we will provide the corresponding user information in accordance with legal provisions.

Third, platform merger, acquisition or asset transfer. In the event of major business changes such as platform merger, acquisition and asset transfer, the user information belonging to the platform will be transferred to the subsequent operating subject together with the business. We will require the new operating subject to continue to assume the obligation of user privacy protection, and we will post a notice on the website in advance for such major changes.

Except for the above situations, if we need to share your personal information with other third parties for other reasons, we will obtain your independent consent in advance through email, website pop-up window and other forms, and you have the right to refuse the information sharing behavior.

As a user of stihlusaussale.com, you enjoy complete privacy management rights for your personal information. First, you have the right to access and view your personal information. You can log in to your personal account page at any time to view, check and browse your account information, order records, reserved contact information and other content.

Second, you have the right to correct and update personal information. If you find that your reserved address, contact phone number, email and other information are wrong or need to be updated, you can modify and update the relevant content in the personal account center by yourself. If you encounter difficulties in modification, you can contact customer service for assistance.

Third, you have the right to delete personal information. If you no longer use the services of stihlusaussale.com and apply for account cancellation, we will delete your account data and related personal information in accordance with the account cancellation rules after verifying your identity. You can also apply to delete part of the non-essential historical data.

Fourth, you have the right to refuse marketing messages. If you do not want to receive our promotional emails and activity notifications, you can click the unsubscribe link in the email or contact customer service to turn off the marketing push function.

Fifth, you have the right to inquire and complain about information security. If you suspect that your personal information is leaked, misused or illegally disclosed, you can send an email to support@stihlusaussale.com to file an inquiry and complaint. We will launch an investigation within 2 working days and feed back the investigation results to you.

stihlusaussale.com uses cookies, web beacons and other conventional network tracking technologies to optimize the user’s browsing experience. Cookies are small data files stored in your browser device. They can record your browsing preferences, website language settings, product collection records and other content, so that you can quickly load personalized page content when visiting the website again, and reduce repeated operation steps.

You can set the acceptance status of cookies through your browser settings. If you choose to disable cookies, it will not affect your basic access to the website and product browsing, but some personalized functions and quick operation functions of the website may be limited. We will not use cookies to collect your sensitive personal privacy information.

The website stihlusaussale.com may contain links to third-party websites, application platforms and social media pages for the convenience of users. These third-party platforms are not operated or controlled by us, and their privacy policies and service rules are independent of this policy. After you click the third-party link to jump out of stihlusaussale.com, your browsing behavior and information protection will be governed by the privacy policy of the corresponding third-party platform. We suggest you carefully read the privacy policy of the third party before using their services. We are not responsible for the privacy protection status of third-party platforms.

stihlusaussale.com will timely revise and update this Privacy Policy according to the adjustment of platform business, changes in network laws and regulations and the optimization of service rules. When the policy content is adjusted, we will post the updated policy on the prominent position of stihlusaussale.com. The updated policy will take effect on the date of publication. Your continued use of the website services after the policy update means that you accept the revised Privacy Policy.

If you have any questions, suggestions or complaints about this Privacy Policy, user information collection, use and protection, please contact us through the official email: support@stihlusaussale.com. We will listen to your opinions carefully and reply to all your questions as soon as possible. We will always take user privacy protection as an important work goal, and create a safe and reassuring network shopping environment for every user of stihlusaussale.com.